At Boxing Supply Hub, we deliver championship-level service with every order. Just as our premium boxing equipment is built for peak performance, our shipping and returns policies are designed for your complete satisfaction.
SHIPPING INFORMATION
Order Processing Time
We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two reliable shipping options to meet your training needs:
STANDARD SHIPPING – $12.95
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Includes tracking and insurance
FREE SHIPPING
- Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Includes basic tracking
Shipping Regions: We ship worldwide, excluding Asia and select remote areas. Additional restrictions may apply to certain locations.
Accepted Payment Methods
We accept the following secure payment options:
- Visa
- MasterCard
- JCB
- PayPal
RETURNS & EXCHANGES POLICY
We stand behind our products with the same dedication you bring to your training. Our straightforward returns policy ensures you can shop with confidence.
Return Time Frame
We accept returns and exchanges within 15 days from the date you receive your equipment. This gives you adequate time to ensure your gear meets your training requirements.
Conditions for Returns
To be eligible for a return or exchange, your item must meet the following conditions:
- Item must be in original, unused condition
- All original tags and packaging must be intact
- Product must be in resalable condition
- Proof of purchase (order number) is required
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Handwraps (hygiene reasons)
- No-foul Protectors (personal protective equipment)
- Headgear (safety equipment)
- Opened or used training equipment
- Items without original packaging
RETURN PROCESS
Follow these steps to initiate your return or exchange:
- Contact Us: Email us at [email protected] with your return/exchange request
- Provide Information: Include your order number and reason for return
- Wait for Approval: We’ll review your request and send return instructions within 2 business days
- Ship Item: Package the item securely and ship to our return address
- Processing: Once received, we’ll process your refund or exchange within 3-5 business days
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Refund Timeline & Method
Once we receive and inspect your returned item:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Bank Transfer: 7-14 business days to process
Exchanges
For exchanges (subject to availability):
- We’ll ship the replacement item once we receive your return
- You’ll be responsible for shipping costs for both return and new shipment
- If the exchange item costs more, you’ll need to pay the difference
RETURN REQUEST TEMPLATE
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Boxing Supply Hub Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund/Exchange for specific product]
Please provide return instructions at your earliest convenience.
Thank you,
[Your Name]CONTACT US
For returns, exchanges, or any shipping questions, contact our customer service team:
- Email: [email protected]
- Address: 2183 Lady Bug Drive, Colorado Springs, US 80903
We’re committed to ensuring your complete satisfaction with every purchase. Train hard, fight easy!