At Boxing Supply Hub, we approach customer satisfaction with the same championship-level commitment we bring to our premium boxing equipment. Just as we ensure every pair of fight gloves and punching bag meets the highest quality standards, we stand behind our products with a fair and straightforward returns policy.

RETURN TIME FRAME

We accept returns and exchanges within 15 days from the date you receive your equipment. This gives you adequate time to test your gear and ensure it meets your training requirements.

CONDITIONS FOR RETURNS

To be eligible for a return or exchange, your item must meet the following conditions:

  • Item must be in original, unused condition
  • All original tags and packaging must be intact
  • Product must be in resalable condition
  • Proof of purchase (order number) is required

NON-RETURNABLE ITEMS

For health and safety reasons, the following items cannot be returned or exchanged:

  • Handwraps (for hygiene reasons)
  • No-foul Protectors (personal protective equipment)
  • Headgear (safety equipment)
  • Opened or used training equipment
  • Items without original packaging

RETURN PROCESS

Follow these steps to initiate your return or exchange:

  1. Contact Us: Email us at [email protected] with your return/exchange request
  2. Provide Information: Include your order number and reason for return
  3. Wait for Approval: We’ll review your request and send return instructions
  4. Ship Item: Package the item securely and ship to our return address
  5. Processing: Once received, we’ll process your refund or exchange within 3-5 business days

RETURN SHIPPING

Customers are responsible for return shipping costs unless the return is due to our error or defective product. We recommend using a trackable shipping service and purchasing shipping insurance.

REFUND TIMELINE & METHOD

Once we receive and inspect your returned item:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Credit Card/PayPal: 5-10 business days to appear on your statement
  • Bank Transfer: 7-14 business days to process

EXCHANGES

For exchanges (subject to availability):

  • We’ll ship the replacement item once we receive your return
  • You’ll be responsible for shipping costs for both return and new shipment
  • If the exchange item costs more, you’ll need to pay the difference

RETURN REQUEST TEMPLATE

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Boxing Supply Hub Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify reason]
Preferred Resolution: [Refund/Exchange for specific product]

Please provide return instructions at your earliest convenience.

Thank you,
[Your Name]

CONTACT US

For returns and exchanges, contact our customer service team:

Email: [email protected]
Address: 2183 Lady Bug Drive, Colorado Springs, US 80903

We’re committed to ensuring your complete satisfaction with every purchase. Train hard, fight easy!