Welcome to Boxing Supply Hub’s FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. Whether you’re a professional fighter, coach, or fitness enthusiast, find quick answers below. Can’t find what you need? Contact us—we’re always ready to assist!
Product Questions
What types of boxing gear do you offer?
We provide a wide range of high-quality boxing equipment, including fight gloves, bag gloves, punching bags (like double end bags), handwraps, headgear, no-foul protectors, punch mitts, punch shields, apparel, footwear, gym accessories, and more. Our products are designed for durability and performance, catering to pros and beginners alike.
Are your products suitable for beginners?
Absolutely! We have gear for all skill levels, from novices to elite fighters. Items like handwraps and bag gloves are perfect for starting out, while our fight gloves and protection gear meet professional standards.
How do I choose the right size for gloves or apparel?
Check our product pages for detailed size charts. For gloves, consider your hand measurements and training type (e.g., bag work vs. sparring). If unsure, email us at [email protected] for personalized advice.
Shipping & Delivery
How long does shipping take?
Orders are processed in 1-2 business days. Delivery times vary: Standard Shipping (DHL/FedEx) takes 10-15 days after shipment, while Free Shipping (EMS) takes 15-25 days for orders over $50. We ship globally but exclude Asia and some remote areas due to logistics.
What are your shipping options and costs?
We offer two methods: Standard Shipping for $12.95 via DHL or FedEx, and Free Shipping via EMS for orders over $50. Both include tracking to ensure your gear arrives safely.
Do you ship to my country?
We ship worldwide, except to Asia and select remote locations. During checkout, enter your address to confirm eligibility. For questions, contact us at [email protected].
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking email to monitor its journey from our Colorado Springs warehouse to your door.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information safe?
Yes, we use encrypted payment gateways to protect your data. Your security is our priority.
How do I create an account?
You can sign up during checkout to track orders and save preferences. It’s quick and easy!
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return—we’ll guide you through the process.
What if my item is damaged or defective?
We inspect all orders before shipping, but if you receive a damaged item, email us immediately with details and photos. We’ll arrange a replacement or refund promptly.
Can I exchange an item for a different size?
Yes, exchanges are possible within the return window. Contact us, and we’ll help you swap for the right fit.
General Support
How can I contact customer service?
Reach us at [email protected] for any issues or questions. We aim to respond quickly, just like a well-executed jab!
Do you offer bulk discounts for gyms or teams?
Yes! We love supporting martial arts academies and groups. Email us for custom pricing on large orders.
Need More Help? We’re here for you! Email [email protected] or visit our website. Thank you for trusting Boxing Supply Hub—we’re honored to be part of your training journey!